Effects of electronic digital banking system essay

1 . 0Background of the Study

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The new millennium helped bring with it new options in term of information gain access to and availableness, simultaneously, launching new issues in projecting sensitive information from some eyes, whiles making it offered to others. Today’s business environment is extremely active and experience rapid adjustments as a result of scientific improvement, improved awareness and demands Banking institutions to serve their customers electronically. Bank have traditionally been in the forefront of harnessing technology to boost their products and services. The Banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate.

Information and connection Technology (ICT) is at the centre of the global modify curve of Electronic Bank system in Nigeria today (Stevens 2002). Assert they own over the instances been using digital and telecoms networks intended for delivering a side range of value added products and services, managers in Banking market in Nigeria cannot ignore information system because that they play a critical impact in current Bank system, that they point out that the entire cash flow of most lot of money Bank happen to be linked to info system.

The application of details and conversation technology principles, techniques, policies and setup strategies to Financial services has become a subject of fundamental importance and issues to all Financial institutions and indeed a prerequisite intended for local and global competitiveness Banking. Similar in Technology has enjoyed on important role in improving service delivery standards in the Banking industry. In its most basic form. Automated Teller Machine (ATM) and deposit devices now allow consumer carry out banking transactions beyond financial hours. With online with banking individual can verify their bank account balances and make repayments without having to navigate to the bank hall. This is gradually creating a cashless society where ADOPTION OF RECENT NOMENCIATURE

Pursuing the impressive efficiency of the subsidiaries, a supervision retreat was held in Feb ., 2009 exactly where it was arranged that unity Bank as well as its compendium of subsidiaries end up being adopt an intergrated Group Structure. Therefore , unity Lender Plc and its particular subsidiaries is going to adopt a brand new nomenclature

that includes “Group. This is now ‘UNITY FINANCIAL INSTITUTION GROUP’. The members on this Group contain


(1) Oneness Capital Trust Limited

(2) Caranda Management Services LTD

(3) Consumers no longer have to pay for all their order with side cash. For example: 1 Traditional bank customer can pay for flight tickers and subscribe to first public offerings by shifting the money directly from their accounts, or pay money for various services and goods by electronic devices transfer of credit towards the sellers Accounts. As most persons introduced portable banking to cater for clients who are always on the move.

Mobile phone banking permits individual to evaluate their bank account balances and make finance transfers using their mobile phones. This was populated frist by Atlantic Bank(now First Away from the coast Bank) through its “flash me cash product buyers can also recharge their cell phones Via Sms. E- Bank has made banking transaction much easier around the world in fact it is fast increasing acceptance in Nigeria. The delivery stations today in Nigeria electronic digital Banking can be numerous since it is mentioned Automated Teller Machine (ATM), level of product sales (POS), Telephone Banking Intelligent cards internet Banking and so on personal computers inside the Banking industry was first introduced into Nigeria by Society General Lender as the most popular PC comfortable access to the internet and world wide web (WWW) and net is progressively used by Bank’s as a funnel of delivering the products and services to the numerous customers. Virtually nearly all Banks in Nigeria include a web occurrence: this form of Banking is called internet Bank which is generally part of Digital Banking. The delivery of products by lender on legal is the of advertisement which is called E- Business. Electronic trade on the other hand can be described as general term for any kind of business or perhaps commercial transaction, it involve the transfer of information throughout the internet. E- Commerce require individuals and business firm exchanging business information and instructions each of our electronic media using personal computers, telephones and also other communication equipments. This addresses a range of various types of business via consumers to retails items.

Nevertheless Electronic financial as it is an item of E- Commerce in the field of banking and financial services. It can offers different online providers like stability enquiry, request for cheque.

1 ) 1 Publication Recording Stop Payment Guidelines Balance Copy Instructions, Bank account Opening and also other form of traditional banking providers. The internet enables businesses to use information even more efficiency by allowing clients, suppliers, companies and associates to gain access to the business data they need if they need it.

These kinds of internet empowered services every translate to scale and increased performance. E- Financial greatest promise is timelier, more important information available to more people for reduced cost of information access about the new design in business operations as a result of the web era, security concern move from computer labs towards the front page of paper. The guarantee of E- Banking is usually offset by security challenges associated with the disintermediation of data access. One security challenge results from “cutting the actual middlemen so often reduces the information secureness the middleman provides. One more is the growth of the end user community via small group of known vetted users interacting with data through the intact to thousands of users accessing info from the internet. App service providers (ASP) and exchanges offer especially stringent ” and sometimes contrary ” requirements of every user and per consumer security when allowing safeguarded data showing among marketing and sales communications of interest. E- Banking depends on providing customers partners and employees with access to details in a way that is usually controlled and secure. Technology must present security to satisfy the problems encountered simply by E- Banking. Virtually all software program and hardware ventures claim to build secure products but you may be wondering what assurance truly does an E- Banking have of a items security? E- Banking require a clear solution to the inconsistant security statements they listen to vendors. How can you be confident about the safety built into a product or service independent protection evaluations against internationally founded security criteria provide confidence of vendors security promises.

Customer requirement in term of services delivery and also other key factors have

increased drastically in recent years, resulting from the guarantee and delivery of the internet. Even after athe “dot-comcrash these raised expectations remain

The growth inside the application and acceptance of internet ” motivated is more feasible than ever before, however it is also more complicated and fraught with potential costs and risk. The net introduces customers to a new perception of business time as always “on available day-to-day and requiring an important and quick response

The challenges to get managers should be to reconcile their business and the own personal perceptions of time with perceived reality of internet time. The internet offers decisively altered the balance of power to the consumer.

The internet is definitely revolutionizing sales techniques and perceptions of leading brands and the net is accelerating competition in all its forms.

Banking are continuing to work with the internet to incorporate values because of their customers but in order just for this to work effectively increasing opportunities minimizing risks and overcoming concerns an E- Banking strategy is required as an impact.

The expansion of the net and internet as fresh channels the growth in their work with by clients and the runs of firms entering the marketplace presents a series of key challenges to businesses. It is easy and cheap to set up an online site. But to produce an environment providing effective service on the web into a significant proportion of your clients base requires an E-Banking strategy.

Electronics banking provides different on-line service just like balance interrogation, request for cheque books, documenting stop payment instructions, stability transfer guidance, account starting and other sort of transitional bank services. 1 ) 2Statement of the Problem

In Nigeria, Consumers of financial institutions today are no longer worried about safety of their money and improved returns on their investments but instead demand

efficient quickly and easy service.

Customers want a bank which will offers all of them services that will meet their particular needs (persionalized banking) and support their business items for instance; business people want traveling carryout funds for secureness reason they wish to be able to verify their stability online find out if a check is cleard transfer funds among accounts and even need to download transaction record into their own computer at work or house. Customers require a preferential treatment and total attention by way of a choice lender. All those are merely achievable through electronic financial

In line with making qualities and acceptable companies that most traditional bank in Nigeria are gearing toward and investing large sum of money in information and communication technology. Expectedly this kind of banks companies have been increased. United Financial institution for The african continent (UBA), Zenith Bank, ( to mention view) are in the forefront in the use of IT in rendering services with their customers the Guardian Information paper The spring 18, 2 hundred & 21). It also 12 seeks the challenges involved in electronics banking and ideal industrial methods and the strategy of putting into action them in Nigeria program.

1 . 3Objective of the examine

The main objectives of the research work is usually to examine the impact of electronic digital banking in Nigeria bank system stations as well as distinct that could enhance the delivery of shoppers and sells products, and also how lender choose to support their digital banking aspect services internally, such as net services service provider internet financial software, main banking supplier, managed security services provider, costs payment service provider, credit business and credit rating scoring organization

Specifically the analysis objective are; –

1 To evaluate the leads electronic Financial in Unity bank plc 2 To evaluate the impact of electronic bank in Unity Bank plc 3 To examine the effect of electronic bank has it increase the fortune in the bank. 1 . 4Statement of Research Questions

Since the release by CBN, August 2003 and the future policy around the

guide of digital banking program in Nigeria One of the issue that is getting addressed is a impact of electronic banking on the classic banking person, there are two view which have been prevalent available in the market. The controversies that the internet is a wave that will sweap away the orders, argument in will be as adhere to Electronic bank transaction are much cheaper compared to the branch ventures. Banks are easy to set up with a lot of new entrants. Deposits will go elsewhere mainly because these banking institutions will have to deal with to get back their customer base There would be increase in their expense of funds making businesses fewer viable. Site providers will probably attract the most significant share of banking income. Traditional banks will find hard to develop; they will be struggling to obtain further capital by stock market. E- banking while an advancement than a innovation. 1 . 5Research Hypothesis

The next hypothesis are formulated in null contact form to guide examine; 1 HO; Electronic banking does not have prospect in Unity financial institution plc HELLO THERE; Electronic banking has prospect in Unanimity bank plc

two HU; Electric banking hasn’t impact on Unity Banks plc 3 HO2; Electronic the baking has impact on Unity financial institution plc

H3; Re-homing of electronic digital banking improve the fortune of Unity banking institutions pls.

4. H4; Electronic banking does not boost bank client’s relationship your five. Ho; the bank electronic financial guidelines does not comply with the CBN electronic digital banking suggestions.

HU; the Bank electronic digital banking recommendations complies while using CBN electronic digital bank suggestions. 1 . 6Significant of the Research

The study would allow the bank business owners and indeed the policy makers of the bank and financial institution to be familiar with electronic bank as a product of electronic banking expecting to to making ideal decision. The investigation is evenly significant because it would provide solution to electronic financial in Unity bank Plc. 1 . 7 Scope from the Study

In pursuance of the objective with the study, focus shall be focused on electronic bank among different electronic trade empirical exploration into the adoption of digital banking in Nigeria and will also examine the nature of electronic bank operation in Unity Traditional bank Plc coming from 2007 to 2009,.

1 . 8Limitation of the Analyze

In view of the technicalities included. It would be unrealistic to assume that all important facts have already been gathered in the process of the research information collected is limited to prospects accesses to make available by the respondents and those gathered from end users Even so the impacts of this limitation will be reduced towards the barest minimal. 1 . 9Definition of Related Team

1 ) Access product ” merchandise that5 allow consumers to traditional repayment instrument electronically, generally coming from remote places. 2 . CREDIT card ” UB charge card can be described as chip system consisting of outlet element on single si chip

The a complex brake lines that method micro cpu with a one chip which contains the complete math aid reasoning unity of computers. 3. Chip greeting card A card knows while an integrated outlet (IC) credit card. A card containing yet another computer nick or unique purpose finalizing used to validate personal recognition. 4. Smart card ” A card using a computer nick embedded where financial overall health education and security information can be kept and prepared. 5. Traditional western Union Funds Transfer (WUMT) is a product that allowed people with family members in Diaspora who could possibly be remitting money home for family members up retain, project auto financing school fess etc Nigeria communities known for having their brothers and sisters gainfully used in other parts of the world are nonproductive market to get Western Union Money Copy.


installment payments on your 0. MATERIALS REVIEW


Simple Profile of Unity Traditional bank Plc

Unity Traditional bank Plc is one of the leading full in Nigeria which come about from the lagest merger and consolidation of Nine Banking companies intercity Financial institution, First interstate, Tropical Business pacific Middle point, NNB Bank from the North and New The african continent Bank Limited and spearheaded in investment banking corporate and business and selling banking came together in January 2006 since Unity Traditional bank Plc. It

features 284 business officers propagate across the country and working to boost this number in the local future. Oneness Bank may be the sixth major Bank in Nigeria today by organization locations. The Head Office can be found at plan 785, Herbert MacaulayWay, Central Business Region, Abuja Even though the Head Office Annex is at Number 290, Akin Olugbade Streets, Victoria Isle, Lagos. The Mission from the Bank should be to create remarkable wealth pertaining to our stakeholders and The Vision is to be one of the top Five monetary service institutions in Nigeria by 2013. Vision Travel Strategic Targets

(a) Economical

* Attain a set minimum balance sheet size with respect to Property size and profitable by the year 2013. This is referred to as 5-in-5 acquiring it via 2008 to 2013. 5. Achieve Sector Top 5 placement in charge of come back on Fairness * Obtain Industry Top five ration of income to cost

(b) Customer

* Develop a superior customer care environment within Unity Bank (c) Technology

5. Significantly increase Technology leverage within the Lender (d) Human being Capital

* Create a winning individual capacity and Spirit.

(e) Price tag Focus

* Build the nation’s number 1 retail Bank.


Electronic bank system is a standard banking system which stated in Nigeria in 1952; (Benjamin 2001). Ever since then the sector has experienced a lot of regulatory and institutional advances. The market was being managed by for the most part five the actual 89 financial institutions in existence prior to commencement from the merger and acquisition of banks in Nigeria economy. Multiple branch devices is also one of many notable highlights of Nigerian Banking institutions, with a total of 89 banks accounting for about 3017 bank branched nationwide as at 2005. As well the industry was faced with hefty challenges such as the overbearing influence of scam and data corruption. Erosion in public places confidence an undesirable capital bottom persistent circumstances of relax and failure poor

asset top quality and so on. Area of the move to deal with these lurking problems like the banking change initiated by the Central Bank of Nigeria in 06 2004, which can be largely directed at reducing the quantity of Banks in the economy and producing the emerging banks more robust and reliable. So far the banking reform has been a success story with 25 ultra banks growing after the recapitalization exercise which usually ended about 31st January, 2005 in the bid to catch up with global development and improve the quality of their services delivery. Nigeria banks have zero doubt put in much u technology and still have widely adopted electronic and telecommunication network for delivery a wide range of useful product and service, they have in the last couple of years transformation from manual to automated system. Unlike prior to when ledger cards had been used, today banking has been connected to technology networks thus facilitating the practice of inter ” banking and inter ” Branch financial transactions. Development domestically has the introduction of mobile mobile phone in 2001 and improved access to computer and web service facilities have also added to the growth of digital banking in the Nigerian banking sector, On the other hand where as community banks most commonly practice real time on line net banking, the mixing of customers in to the process is far from recently been realized. Most of the reason will be attributed to the high prevalence of internet scam and deficiency of an adequate regulatory framework to shield the banking institutions from the volatility of risk associated with net banking especially at the degrees of communication and transactions. In the main Nigeria is globally regarded as the headquarters of Improve Fee Scam which is perpetrate mostly using the web (Journal of international affairs Vol. 51, 209 ” 301.

installment payments on your 2 THE VIEW ON DIGITAL BANKING

The vast majority of the recent literature on electronic money and banking is experiencing a slim focus. It generally ignores electronic bank entirely and equates electronic money together with the substitution of currency through electronic tool Such as wise cards and virtual currency. For example Freedman (2000) offers the electronic banking and electronic cash consist of three device; gain access to devices kept value cards and network money. Digital banking is actually the use of fresh access unit and is for that reason ignored. Electronic money then is the sum of kept value (smart)

playing cards and network money (value stored about computer hard disks). What is most fascinating and 23 exposing about this seemingly popular watch is that electronic banking and electronic cash are no longer features or operations but devices

Within this rather narrow opportunity for electric money there are nonetheless various research that address more than one of the issues facing this Santomero and seater (1996) print (1991) and sliy and Tarkka (2002) and many more present models that identify conditions below which option electronic payment substitute for forex to emerge and prosper on a mass depending on the attributes of the numerous technologies in addition to the characteristics in the potential consumer

Berentsen (1998) considers the effect that the replacement of intelligent cards pertaining to currency could have o monetary policy being released on the that although electronic substitutes for foreign currency substitution is going to leave the need for Central Bank reserves largely intact Good haft (2000) discuss how monetary control would in an economic system in which Central Bank money has been partially or entirely replaced by electronic substitutes.

Conan (2001) distinguishes among monetary control and economic anatomy exactly where monetary control is the potential of the from the Central Traditional bank to influence output and price, Cohen that the advantages of electronic currency alternatives will not decrease monetary autonomy other hand; Kobrin (1997) arques that electronic currency alternatives are twenty-four part of an over-all process of technical advance and globalization that are rendering national authorities of all types important and obsolete.

Lee and very long ” Akindemowo (1999) present the standard reason for regulation of financial markets systemic risk and customer protection; they argued that both will justify dangerous electronic foreign currency substitutes that they noted that European regulators have already identified stored value cards as the choosing of a pay in so that only banks may well issue them, several other writers particularly Central Banks such as freedman (2000) have argued which the state may always use their power to control electronic money providers if

they will prove to be established to financial policy or perhaps finance steadiness. Helleiner (1998) makes the circumstance that such coercive electric power will still be powerful in a associated with electronic financial. Tanaka (1996) on the other hand, offers the institution of a economic authority online that will control electronic currency substitutes.

Friedman (1991) explain that digital banking presents the possibility that a complete alternative payment processing system not beneath the control of the Central Lender of Nigeria may occur, in an intense variant of freedman Full (1991) states that today computers help to make it in least likely to avoid the payment processing system altogether rather using immediate bilateral cleaning and arrangement; the reactions to Friedman. Woodford (2000) argue that the central bank will either continue to give the payment system of preference or will see alternative strategies to conduct financial policy through stabilization of short term interest levels regardless of what sort of money has been used.

Although this second set of exploration introduces a few critical issue, it is also vague as to what exactly is meant by electric money and banking. Portion of the vagueness comes from the focus of those papers around the payment system rather than on the repayment media. However a complete watch of digital money and banking should include both the transaction processing system and the press used in the device. The feasibility of an alternate payment in the end is intimately tied to the feasibility and desirability with the media going through that system.


The use of information technology in banking procedures is called electronic banking Ovia (2001) argue that electronic financial is a product of e ” business I the field of banking and financial service. i what can be described as organization ” to ” client (B2C) site for equilibrium enquiry ask for cheque literature, recording stop payment guidance, balance copy instruction, accounts opening and also other forms of traditional banking assistance, Banks are usually offering repayment services for the customer who have shop in various e- shop.


This is a facility that enables customer, via telephones telephone calls, find out about all their position with their bankers basically dialing the telephone numbers given to them by the banks additionally the computer contacting companies would require special codes given to the consumer as a means of identification of authentic users before they can receive any information they requested for. This is certainly a service features into the financial balance resulting from computer cell phone technology being made available Ovia(2001) the technology baking contains a universe of possible app limited just by the imagination, these areas include: Account balance enquiry: Bank account statement creating intra ” Banks Bank account to Accounts Transfer: inter ” Financial institutions Account to Account Transfer: Download Accounts Transaction and so forth Telephone and Pc financial brings the bank to the doorstep of the customer, it does not need the customers to acquire his areas: interaction voice response turns into a regular feature of procedures: Text ” to ” speech ability becomes actuality: A uniformed messaging capability become permanent feature of the bank.


The system is an exclusive electronic payment type. To the wise card will be plastic devices with embedded integrated signal being used for negotiation of financial commitments. The power of cards lies in all their sophistication and acceptability to store and change data, and handless multiple application on a single card security (Amedu 2005) Depending on the class, it credit card and ATMs ( Computerized Teller Machine) While the digital card is gaining popularity in USA and Nigeria, the Spanish financial institution demonstrated the very best implementation boost of key card accords The european countries (Amedu 2005) The smart playing cards was bring in into the Nigeria market to minimize or eliminate problems of carrying money about (Amedu, 2005) it truly is electronically Moreover it also contains security programs these safeguard transactions between one greeting card user as well as the other, this between one particular card customer and the other, it can also be transferred directly to a retailer, product owner or additional outlet to pay for goods and services and like funds, transaction among individuals without the need for banking companies of the other third parties, Also the system does not require central removing. It

is highly valued immediately. As well the system enables transfer of one value towards the other therefore it functions like money.


Worldwide the use of paper cash still remains the most widely used and suitable means of establishing financial deal in significantly on the decrease especially in enhance economics (Amedu 2005). In USA the place that the use of funds is still dominant compared with Countries in europe it presents 50 percent or maybe more of the total transactions. Of course , cash can be described as non ” electronic payment method. Even so the physical carriage of cash plus the visit to the financial institution branches will be reduced by the introduction of the electronic device ATM.

An CREDIT device allows a financial institution customer to withdraw cash from his account via a cash dispenser (Machine) plus the account can be debited right away. A fundamental edge is that it requires not to become located inside the banking premises. It is usually in stores, shopping malls, fuel Satiations and so forth

2 . a few. 4CHEQUE

A cheque is a paper-based payment device whose use are still increasing ascendancy the Automation give attention to this device is to reduce the number of cleaning days and improve on secureness arrangement for the duration of settlement and collection. Pertaining to examples in Nigeria the Central Financial institution of Nigeria CBN has just embarked after online cleaning and Nigeria has signified interest and signed path to this job (Johnson 2005)


Electronic financial both as a medium of delivery of banking service and as an organized tool for people who do buiness development provides gained large acceptance internationally and more banks entering the fray. Nigeria can be said to be the threshold of any major bank revolution with net bank having been unveiled (Ovia 2001) of all of the sectors in the Nigeria economy, Banking stands apart despite “a not as well good economic system Electronic financial provide the center of getting at customer bank account from all over the world by using home pc with internet connection, is particularly fascinating worth

individuals having multiple banking account the growth potential is consequently , immense. Further more incentives provide by banking companies would dissuade customers by visiting physical braches, and therefore get hooked to the ease of armchair banking at present the case does not seem to have shown any significant improvement where as about 90 percent of the banking institutions in the country provide other forms of electronic financial service just like telephone bank ATM and electronic account transfer, internet banking is definitely yet to take center stage. This kind of aspect of baking is still with the basic useful stage (Ovia, 2001) this is so inspite of the widely acclaimed benefits of internet banking up against the traditional branched banking practice part of the cause indentified to get the inability of banks in Nigeria for taking full advantage of this setting of bank includes insufficient adequate procedures infrastructure like telecommunications and power where electronic banking generally relies, Development process, internet bank can be said to acquire less I the existing bank structure in the country Earlier state reason why net Banking was having a moderate economic effect in the country including that Nigerian Banks clients are not around the average qualified on for teller jobs and the working of internet financial a situation that makes transaction finalizing via internet banking vulnerable to error; the absence of a clearly defined framework ” help internet bank, leaving banking companies with insufficient legal cover to provide the service and poor telecommunication infrastructure from coast to coast. In addition the fact that internet assuage in the area has been abused by cyber ” bad guys makes it is window unattractive for home-based banking procedures and legitimate international operations. The inherent bank service in Nigeria is usually against lso are ” enforced by the growing evidence the world over, dubook Nigerians make use of fake internet site to scoop fund from unsuspecting patients. In some cases, these types of crimes are committed applying existing financial institutions sites.


The benefit fee scam or 419, which is one of the popular of all fascination frauds Provides of the origin coming from Nigeria in the 1980s it development and spread follows the path with the development in technology in inception, nota letter had been used while key media for doing 419 ripoffs. Later in the early 1990s it became integrated into telecommunication service such as the

telephone and fax from your late nineties following the advantages of personal computers and net 419 criminal activity became prevalently perpetrated by using e-mail and also other internet means (Amedu 2005) the latest dimensions taken by the perpetration on this crime is the use of artificial internet financial institution site and using that to motivate victims to spread out account with them. The country is the third high se révèle être ranked in internet money give fraud As was reported in one of the national newspaper ripoffs and forgeries in Nigeria bank while at 06 2005 Stood at 329 or N1. 15 billion dollars monetary comparative against 222 cases or perhaps N1. 47 billion economic equivalent in April same year, There is certainly even global suspicion that the Nigerian offense Syndicate that Coordinate global crimes such as money laundering bank fraud and 419 searms can be found today. Problems basically beat he key ingredients of electronic bank which include in complete confidence integrity and availability.

Several factors are in charge of for the above situation. They will include excessive tolerance intended for corruption amongst Nigeria public and gov departments; weakness in the existing legal judicial organization to makes and implement relevant laws on cyber crimes top quality of teachers I conditions of professional value and ethics persistent unemployment amongst graduates as well as the widening difference between the couple of rich plus the many poor caused mainly by negative government. Mainly, erosion great value guidelines and corruption constitute the highest cause of applying cyber-crimes among Nigeria (Domestic electronic repayment in Nigeria) (Amedu, 2005) this according to visibility international is usually worsened by fact that sever generation of Nigerians have already been raised with this norm, Consequently what is seen as an dangerous global crime is definitely socially celebrated and glamorized in Nigeria. The above situation constitutes the surroundings upon which electric banking offers emerged in Nigeria even though the level of the adoption and practice of electronic preparing (especially net banking) has remained quite minor global projections still remains that i . t would still pay a revolutionary role inside the development and delivery of banking product or service all over the world. In essence it is this kind of projection which has raised important regulatory questions concerning electric banking just like Nigeria. A single key issue here region on how to deal with the rising level of ripoffs and forgery prevalent I the entire financial system as well as how to make

internet financial system and how to make net banking fit well in the banking framework of a region so notoriously identifiable with criminals make use of internet access.


On the national level the Nigeria government and the relevant regulatory agencies possess strived to suit the rapidly changing electric banking environment with required regulations and frame functions (Soludo, 2005) earlier efforts made to this effect such as the enactment of the failed Bnaks (Recovery of Debts) and malpractices in Bank Rule NO . 18 of 1994 and the cash laundry of 1995. However as observed above poor enforcement treatment rendered these types of instrument very inactive in checking the menace of financial criminal offenses. By the past due 1990s pursuing record development internet and computer use in the regulations girding the banking market including the financial institutions and other company Act of 1991 had been lacking sufficient provisions to allow for the trend. Not even a mention of digital banking or any manner of their application was mentioned in just about any of these prevailing regulation paperwork the situation developed lot of spaces between the levels 32 of CBN regulatory tools plus the same period made the lender venerable for all kind of risk (Soludo 2005) This deficit notwithstanding, it is far from until 2003 when the maiden guidelines in electronic banking guidelines emerged from the locating of a Technical committee in electronic bank set up by the Central Lender of Nigeria in 2003 to find ideal modalities for the operation of the panel that electronic banking in August 2003 with the key supply of the guidelines only a section deals with concerns of the recommendations only an area deals with issues relating to internet Banking section paragraph 5 of the rules exception any kind of stresses that banks will need to put in place techniques for conserve the banks internet site including the different security features needed for net banking assistance (CBN 2003) Despite their numerous specialized specifications this individual guidelines have been completely widely criticized as not being enough to check on the growing popularity of electronic digital banking up against the back drop of growing sophistication in technology related crimes and frauds. Better examination of this article of the recommendations equally implies that the record fails to encounter the four keys locations where electronic bank may possess regulatory influence ” changing

the conventional lines where existing regulating structure happen to be laid giving concerns about existing general public policy concerns changing the natural and scope of existing dangers and rebalancing regulatory guidelines and market discretion Again some significant recommendation of the Technical panel that provided rise for the adoption of the guidelines was paragraph 6th. 1 of the committee reports which in turn among others suggested that all banks intending to provide transaction service o the web other e-banking product should obtain an agreement in ” principle from CBN just before commencing these types of service.

Part of the criticism would be that the recent guidelines are capable of constraining the practice and development of Electronic Banking Nigeria. One of such for instance is the necessity on digital banking product development while acceptance that the existing regulations would apply wholly on stressed that only banking institutions section four. 2 from the guidelines stressed that only financial institutions which are certified supervised and with physical presence in Nigeria will be permitted to supply electronic banking service in Nigeria and that virtual banking institutions are not to always be allowed the rules also gives indication the products providers can only be offered to citizens of Nigeria with a identifiable address with all the geography boundary of Nigeria any person resident permit or perhaps other legal residency naming under the Nigeria immigrations anyone know were in as being a classified person who neither is definitely temporarily in Nigeria. The guidelines go additional to indicate that the e-banking service should be offered in Naira only and that where such a service is to be supplied in foreign currency it should be to only the slots of normal domiciliary bank account and adapt with all forex trading regulation on some other elements, the guidelines had been criticized by simply unity lender executive and customers for not addressing properly the critical issues regarding internet reliability it failed to explicitly recommend a standard that allows banks to examine in every individual financial institutions current network. In addition to this array of criticisms the workability of correct internet structure is also queried amidst the indegent state of basic data technological facilities in the country. This really is essentially necessary since digital Banking generally relies on the existence of adequate operational infrastructure like telecommunication and power to function effective through little

success has been recorded the provision of these requisite facilities is incredibly erratic inside the Nigeria circumstance. Were they exist high cost of acquisition and maintenance tend to deny a larger percentage from the population usage of them the truth of internet get is a glaring one where majority of the citizen rely solely within the services of commercial cyber eateries to the E- Banking Guidelines to provide methods not only intended for banks expenditure in internet establishments but likewise in promoting customers access to these kinds of. Unfortunate none of them of this kind of is contained in the document.

Before the merger, all the four banking institutions maintained a unique brand discernable areas of coverage an quickly identified amount of strength and competencies in several areas of the banking assistance and a reasonable share in the market.

Technology is undoubtedly a very important tool of each and every banks competitive strategy. It had drawn the line between success and failing. The application of Financial institutions, web allow new technology enterprise banking solution has enable UNITY BANK to supply its buyers banking service at all their door step. The bank operates on a completely centralized program with BANKING COMPANIES (Version 6. 2) because the main Financial Application the Banks innovation technology influenced product are product will be central plus they have innovators in the area of e-banking in Nigeria.


Commercial banking companies assaulted by the pressure of globalization competition from nonbanking news ways to add worth to the support the question what drives overall performance? Is at the very best in understanding remarkable performance and therefore striving for it substantial analysis effort have gone into dealing with this concerns starting from the strategic level and heading down to operational details. An important study bench marking the strategies of leading retail banking institutions and (vander Velde 1992) This examine is based on the opinions of head of retails banking institutions at all us commercial banking institutions established the linkage among marking functions organizing superiority this obtaining lead to the formulation from the service supervision strategy encapsulated in the trek operational functions service quality performance capacity service

quality performance (-SQ-P) (foth and Iackson 1995) the C-SQ-P path is in change a targeted view with the service income chain described by (heskettet all 1994) based on all their analysis of successful service organizations.

installment payments on your 5. 4BANK CUSTOMER MARRIAGE

Financial institution customer romantic relationship is just a special contract had been a person entries valuable items with another person with an intention that this sort of items shall be retrieved on demand in the keeper by the person who can be entrusted with above mentioned valuable items will be retrieved upon demand from your keeper by the person who so entrust as a result the bank is the individual who is trusted with previously listed valuable things while the one who entrust the items a view to retrieving this on demand is called the proxy. The banker as well is below obligation to pay too long the web proxy is dully authorized by customers. The relationship is also fiducially. The conditions and condition governing the partnership should not be leaked to a 3rd party particularly by the bankers, As well items kept should not be introduced to a alternative party without credited authorization by customer.


Financial institution offer service since intermediaries of the capital and debt markets, they are accountable for transferring cash from entrepreneur to businesses in need of these funds banking institutions facilitate the flow involving through the economic system to do so, keeping are pooled to mitigate develop earnings. Should the yield curve turn into inverse film in this industry will offer added fee creating services which include securities underwriting and primary procreate.




This chapter explains the tactics and process used by your research in conditioning the study and accumulating the info for the people of the

study througth sampling methods Sample size source of data method collection and technique of data examination and testing hypothesis


The citizenry to be found in this analyze covers every one of the 40credit officials of Unity Banks plc The population selected was designed to get adequate and diverse landscapes pertaining to the amount and impact of electronic banking in Unity traditional bank.


The technique is used to ensure that all the segment in the population is included in the examine


The sampling size to be used by the researchers through this study amount to (40) Oneness Bank Officers


The researcher uses both the principal and second data inside the study. The main data will be collected by the researcher by using questionnaire as the secondary info are info collected from CBN electronic digital banking guideline annual record of Oneness Banks Plc and CBN annual report e. capital t. c


The research used both descriptive and inferential stats in inspecting the data As well Simple regularity counts in percentage as well as the chi-square were used in the data research.


The Chi-square evaluation was utilized by the investigator to test the value of the replies from the credit officers of Unity Financial institution plc (respondent) The Chihuahua Square check is performed by simply defining the numbers of case fully in each category. The formulation for the Chi- Square is:



U: = Volume of observed case in category

Elizabeth: = Number of expected situations in category

K: = Range of category Summation Runs coming from 1 =1 to 1 ” k


Some decision secret is the spoken equivalent of the graphical decisions tree, which specifies class membership based upon a hierarchical sequence of (Contingent) decisions. Each regulation in a the shape of a Car horn clause exactly where in class membership rights is intended by a association of dependant observations.



4. 1A total of 40 questionnaires were given away to the several credit officers of the unity bank plc in Lagos state after the questionnaires had been filled by the respondents and collected backside they were scanned a fixed out by the researcher the detail of of the went back questionnaires implies that out of 40 sent out, only 35 were completed. Hence 87. 5% with the respondent returned their forms. 4. 2PRESENTATION AND EVALUATION OF DATA


The researcher could meet with the respondent to find out their degree of qualification, the able beneath shows their different qualification and their response.

Table some. 1; Certification of Respondent s


OND your five 14 several

HND 9 twenty-five 7

BSC 13 40


PHD 00

TOTAL thirty five 100

Sources; field survey, 2013 40

Table 5. 1 reveals the number of respondents by certification. The data collected indicated that 14 or 40% of respondents will be B. south carolina Holder, 9 or twenty-five. 7% are HND cases, while several or 20% are learn holders and non between have PHD. Therefore it could possibly be inferred that majority of the credit are B. sc Holders some. 2 . 2WORKING EXPERIENCE

The investigation was able to talk with different surveys takers to know their particular years experience with unity financial institution plc.

Table 4. 2 years of Experience with unanimity bank plc.


1-5 years almost 8 22. being unfaithful

6-10 years twelve 28. six

11-15 years on the lookout for 25. 7

16-20 years 6 17. you

twenty one years and above two 57

TOTAL thirty five 100

Sources; discipline survey 2013

Table 4. two shows how long the respondents have been working with bank form the data gathered it could be viewed that doze or forty percent of participants have put in between 1-5 years working with the bank, when 16-20 years and 2 or twenty-five. 7% between 11-15 years 6 or perhaps 17. 1% between 16-20 years and 2 or 5. 7% for more than 21 years old years. In view of this reality it could be deducted from the assessed data in table a couple of that 77. 1% with the respondent include spent appreciable period of a few years and above working in the bank.



Jr credit expert 14-40

Senior credit rating officer 21-60

Total 35-100

Sources; discipline survey, 2013

Desk 4. several shows that 21 years old or 61% of respondent are older credit representatives with the financial institution while 16 or 40% are jr . credit officials. Therefore the traditional bank senior credit rating officers are definitely more than the jr ones


The respondents were asked about their specialist qualifications and the responses had been presented under

Desk 4. 5 professional Qualification


Affiliated chartered Curator (ACA) 16 45. six

Chartered Institute of Bankers of Nigeria (CIBN) 15 40. 9

Certified Auditor 2 a few. 7

Certified information System 2 5. 7

Total 35 90

Sources; field review, 2013 40

Desk 4. four shows that 16 or 45. 7% respondent are people of Chartered Accountant on 7% Nigeria, 15 or 42. 9% of the respondent are specialist bankers and 2 both equally 2 or 5. 57% are pertaining to certified auditor and authorized information program respectively. As a result most staff in the bank are professional and such you are likely to expect top quality services and information from their store


The surveys takers were asked of their office are by different department and their responses were shown below. Desk 4. five Department of Respondent


Human Resource 3 8 6

Washing and Cash Management 13 37. one particular

Organization Development 25. 7

Information Technology 12. 9

Credit and Making 16 45. 7

Total 35 75

Source: Field Survey, 2010

Table 5. 5 show that several or 8. 6 in the respondents would be the human resources office 13 or perhaps 37% Removing and funds management two or a few. 7 to business advancement while a couple of. 7% of the respondents will be information. Technology department and 16 or 45. 7% of the staying are in credit and marketing Therefore , it could be deduced from the info analyzed above that credit and marketing department has the bigger number of staff as such the bank will always try to gainthe much larger share of market share.


The participants were asked of the danger involves in electronic bank and their reactions were presented below.

Table 4, 6 Threat to Electric Banking


Adequate Reliability 00

Legal menace 00

ATM Found 00

Poor interaction link 00

Each of the above thirty five 0

Total 35 100

Source: Field Survey, 2010

Stand 4. 6 show that respondents i. e 35 or completely of the respondents were in the agree thoughts and opinions that the lender place even more emphasis out of all electronic financial threat to ascertain its success. 4. 2 . 7THREAT ANALYSIS

The respondents were mentioned their assessment of threat involved in electric banking and their responses were presented under: Table four. 7 threat Assessment


To a excessive extent zero 0

To a moderate extent 28 77. you

To a lower extent 6 17. 1 44

Simply no respond 25. 7

Total thirty five 100

Source: Discipline Survey, 2010

On the assessment of the Unity Traditional bank Electronic Bank System, twenty seven or seventy seven. 1% with the respondent were 6 or perhaps 17. 1 low and 2 or perhaps 5. seven percent sow zero respond plus more respondent with opined an excellent source of. Therefore situated in the Data gathered, it implies that the bank provides low occurrence of danger in digital Banking Program.

4. installment payments on your 8RESPONDENT ANALYSIS OF UNANIMITY BANKS ELECTRIC BANKING PROGRAM The respondents were asked of the assessment of Unanimity Bank plc Electronic Unanimity Bank and the responses had been presented beneath: Table four. 8 Unanimity Bank Electronic System


Good 5 18. 3

Very Very good 27 seventy seven. 1

Good several 8. six

Reasonable 00

Poor 00

Total 35 90

Source: field Study, 2010

Table four. 8 displays the evaluation of electric banking approach to Unity Lender 27 or perhaps 77. 12-15 of the respondents have the judgment that they are extremely good while 5 or perhaps 14. 3% excellent and 3 or perhaps 8. 6th considered this as a very good and probably none of the respondent opined that it can be either fair or poor. 4. installment payments on your 9INFORMATION TECHNOLOGY TRAINING PROGRAM

the researcher was able to ascertain the level of information technology training program in Oneness Bank plc and the replies are shown below:

table 5. 9 THIS program


Strongly decided 5 13. 3

Agreed twenty six 74. a couple of

Unsure 3 8. 6

Disagree 1 2 . 9

Highly Disagree 00

Total 35 75

Resource: Field Review 2010

On the assessment of training development program for Unity Traditional bank Offecers the table 9 show that 26 or 74. 2% of the participants were in the agree view, 5 or 14. 3% strongly consent 3 or 8. 6% undecided and 1 or 2. 9% disagree and none of them surveys takers opened in strongly don’t agree therefore the bank have data training development programs respondent were from the agree thoughts and opinions. 4. 2 . 10LEVEL OF ELECTRONIC FINANCIAL

The surveys takers were mentioned the level of electronic banking and response can be shown in table 5. 10 Stand 4. twelve level of electronic digital banking


Highly agreed 11 31. four 46

Agreed 22 62. being unfaithful

Undecided 00

Strongly don’t agree 00

Total thirty five 100

Source: Field Survey 2010

Table 4. 10 shows that 22 or sixty two. 9% of respondent were of the concur opinion that electronic bank system features make bank transaction more easier, 11 or 31 45% strongly agree whilst 2 or 5. 7% were unsure and non-e of the respondent is either with the disagree or perhaps strongly don’t agree opinion. In the data, what this means is that the banking transaction has become made easier with the introduction of electronic financial.


The surveys takers were asked about the level of fulfillment derived from electric banking and the response is definitely show in table four. 11 beneath: Table four. 11 customers satisfaction improvement


Highly agreed 13 37. one particular

Arranged 21 70

Undecided 12. on the lookout for

Differ 00

Strongly don’t agree 00

Total thirty five 100

Source: Field survey, 2010 47

Table some. 11 demonstrates 21 or perhaps 60% of the respondent were of the concur opinion that electronic banking have increase customers fulfillment 13 or 37. 1% strongly consent while 10 or installment payments on your 9% undecided and no respondent don’t agree, therefore , consent opinion having higher percentage shows that electric banking has truly shows that digital banking has truly improved customers satisfaction.



Electronic digital Banking will not have potential customer of electric bank in Unity Traditional bank Nig, Plc Table 4. 12 Chi- Square desk on the potential customer of electronic digital banking in Unity Financial institution Respondents perspective O; ” Ei (O; ” E; ) Highly agree 1578649. 14

Agree 167981 14. 57

Undecided 27-525 3. 57

Argue 17-636 your five. 14

Strongly differ 17-636 five. 14

Total 353550242 34. 56

Source: Computer via Data 2010

Consequently Z2

(Chi-Square) Value Calculator is usually 34. 56 the degree of freedom K-L, 5-1 = four from the Chi-Square rule Stand x twenty-two

some; 0. 05 = 9. 4877

Therefore x2

Determined = thirty four. 5, 6th


Tabulated = being unfaithful. 4877 48

Decision rule: Seeing that x2

Calculated is usually greater than x2

Tabulated (34. 56779. 4877) for 5% confidence level and 4 degree of independence the first nul speculation which sate that digital Banking increased Unity Bank efficiency is definitely accepted. 4. 3. 2HYPOTHESIS TWO

Electronic banking does not have influence on the overall overall performance of the traditional bank Table 4. 13 Chi-Square table o the overall performance of the Lender Respondent view O; Ei Oi-Ei (Oi-Ei) Strongly concur 13 7 6 365. 14 Acknowledge 167981 11. 57

Undecided 27-5 25 3, 57

Argue 27-5 twenty-five 3. 57

Highly Disagree 17-6 36 your five. 14

Total thirty-five 35 0 171 twenty-eight. 99

Source: Pc from Info 2010

Therefore Z2

(Chi-Square) value determined is 28. 99

The Degree of flexibility K ” 1, 5- 1= some

Using the statistical desk to find the worth of Z2

5; 0. 05 the result is = 9. 4877

Consequently x2

Calculator sama dengan 28. 99


Tabulation = 9. 4877

Decision rule: Since x2

Calculated is more than x2

Tabulation (28. 9979. 4877) at five per cent confidence level and 4 level of freedom the second null hypothesis is rejected and 49 the alternative speculation which start that Oneness Bank Plc Electronic bank have influence on the overall performance of the financial institutions is approved.

4. three or more. 3HYPOTHESIS THEE

Stand 4. 16 Chi Sq . table within the fortune of Unity Lender

Respondent view Oi Ei Oi ” Ei ( Oi ” Ei)

Highly Agree seventeen 7 12 100 13. 28

Agree 13 7 six 36 your five. 14

Undecided 37 ” 4 162. twenty-eight

Disagree 2 several ” a few 25 3. 57

Strongly Differ 07 -7 49 7

Total 35 35 0 226 32. 24

Source: Computed coming from Data 2019

(Chi ” Square) Value Worked out is 32. 27 the degree of freedom K-1, 5-1 sama dengan 4 Using the Statistical stand to find the benefit of Z2

5; 0. 05 the result is = 9. 4877

Dosage not adhere to the CBN electronic Bank Guideline

Table four. 16 Chi ” Sq . Table o the CBN Electronic Banking Guidelines Respondents view Oi Ei Oi ” Ei ( Oi ” Ei)

Highly Agree nineteen 7 doze 144 twenty. 57

Agree 13 77 forty-nine 7

Undecided 07 ” 7 49 five. 14

Strongly: calculated from Info 2010

Therefore Z2

(Chi ” Sq . ) worth calculated is definitely 44. eighty-five the degree of independence k-1, 5-1 = four Using the record table to obtain the value Z2 4; zero. 05 the result is = 9. 4877 Consequently x2

Calculated sama dengan 44. 85


Tabulation = 9. 4877 52

Decision rule = since X2

Calculator is more than X2

Tabulated (44. 857 being unfaithful. 4877) at 5% level of confidence and some degree of flexibility the second null hypothesis is usually rejected plus the alternative speculation which started out that Oneness Bank Digital Banking Recommendations comply with CBN electronic bank Guideline is definitely accepted. 5. 3. 5DISCUSSION OF RESULTS

From the above analysis it is noticed that in hypothesis one particular, you can see that respondents agreed that electric banking does not have potential customer in Oneness Bank In hypothesis we could also notice that respondent agreed that electric banking would not enhance the good fortune of Unity Bank Hypothesis four demonstrates that respondents highly agreed that the Unity Bank Electronic Financial does not increase its lender customer romance hypothesis Five shows that participants strongly consent that Oneness Bank electronic digital comply with the CNB Electronic Banking Guideline.



your five. 1 Brief summary

The study was completed in order to measure the impact of electronic banking system in Unity Lender. The general intro aspect color more light on the essential of electronic banking. A large number of literature and academic distribution from several authors in publication from different creators in electronic banking item emerging concerns in digital. In the reason behind this analysis the research found out that origin of electronic financial system which will started in Nigeria in 1952 Also the chance of electric banking was looked into seriously electronic financial improve the good fortune of Unanimity Banks this was achieved by taking on the CBN banking suggestions


Structured I the summary with the major choosing the following conclusions are pull: 1 . The adoption of electronic banking has increased Unity Financial institution efficient by looking into making it even more productive and effectives installment payments on your Electronic Banking also has a very good impact on the overall banking efficiency by making workers performance more beneficial and efficiency. 3. The adoption of electronic financial gas improved the good fortune of the bank this is attained through lender charges cheque withdrawal slide and disengagement charges. four. The electronic banking has improved the lender customer marriage by object rendering effective support throughout the week customers can now have access to their account exterior working several hours to make revulsion to attend with their needs. 5. The digital banking recommendations introduces simply by CBN firmly helps in effective electronic bank system. Drawback can be built anywhere whenever you want and applying any traditional bank ATM equipment customer simply cannot withdraw more than some certain quantity to allowed other customers gain access to the cash and money may be transfer from one place to one more through electric means. On the whole conclusion the electronic financial has made financial transaction to become easier simply by bringing services closer to absolutely free themes


To be able to give the growing trends details and connection

technology (ICT) that involves net financial and e-commerce in banks a eye-sight in the proper directions, the subsequent strategies happen to be recommended for even more following up: 1 ) The banks must be centered in teams of their requirements and making use of the right technology to achieve goals rather than accruing technology of internet banking mainly because other financial institutions have it 2 . Government contribution in making sure focused telecommunication industry must be visible to lessen or remove avoidable costs of employing e-commerce and internet banking 3. Regulatory authorities just like CBN (Central Bank of Nigeria) need to stipulate normal for the banks to follow to avoid making Nigeria Bank Sector a dumping floor for the outdated technological infrastructure.


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Bank intended for international pay outs (2001) panel on repayment and settlement system Survey of electronic money advancement prepared by the committee on payment and settlement system of the Banks of the Group of Ten Countries November.

Beerentsen, A. (1998) Monetary insurance plan implication of Digital Cash Kyklos Volume. SI. PP 89 117

Fruit M. J. A; Linoff, G. H (1999) Perfecting Data exploration: the Art and scientific research of customers relationship managing, Nyc: John Wily & Daughters. PP. 57 61 Central Bank of Nigeria (2003) report from the technical Committee on electric Banking, Feb .

Cohen, Dernier-né J. (2001) Electronic Cash: New Time or False Dawn? Review of international polical Economy Volume. 8. PP 197-225 Connel F. and Salen M. N (2004) Six questions in electronic digital Money and Banking IMF working daily news IMF institute. Vol. 19. February. Davenport T. H (1993) process innovation Reengineering work through technology Boston: Harvard Business University press pp. 30 ” 35. Monetary standard Paper (2006) Volume 7 No . 28 The spring, pp3. Liberty C. (2000) monetary policy implementation: past, present, and Future will certainly Electronic Funds Lead to the Eventual Demise of Central

Financial? International Financial Vol. several, No . pp. 211 ” 27 Friedman B. (1999). The future of Monetary Policy: The Central Traditional bank as an Army with Only a Signal Corps? International Financial, Vol. installment payments on your No . three or more pp. 321 ” 32. Goodhart Charles A. E (2000) may Central Traditional bank Survive the IT Wave? International Finance Vol. a few, No . 2 pp. 189 ” 209 Hackathorn. Ur (2003) Element for Employing Active Data warehousing datawarehouse. Com. Halleiner. E (1998) Electronic Funds: A Challenge to the Sovereign point out? Journal of international Affairs, Vol. 51, 387 ” 400. Heilinger. M. Bingerhut. S. (2002) Business Activity Monitoring EAI meets Data Warehousing EAI Journal. September, pp 18 ” 21. King M. (1999) Issues for financial policy: New and Older Bank of England Quarterly Bulletin The fall of pp 307 ” 415 Koutsoyiannis A. (1991) Theory of Econometric Hampshire: Macmillan Limited. Shelter B. and Longe ” Akindemowo Um. (1999) Regulatory issues in Electronic Funds A Legel ” Economics Analysis, Netnomics, Vol. one particular, pp 53 ” seventy.


Department of Banking and finance

Osun Express Polytechnic Iree Osun ” State, Nigeria

May well 14, 2013

Special Respondent

I am an HND student inside the above name Department and institution currently conducting a research on “The Impact of Electronic Banking in Nigeria Banking Program (Critical Appraisal of Oneness Bank Plc) in partially fulfillment in the requirement for the award of HND. The finding will be Strictly to become used for academic purpose just. Thank you sparing your time to participate in the analysis

N. W

Please tick [ ] in the appropriate container provided to indicate your answers. 1 . What is your academic degree?

OND [ ] HND [ ] W. sc [ ] M. sc/MBA [ ] PHD [ ]

installment payments on your How long include your experienced the support of Oneness Bank Plc? 1-5 years [ ] 6-10 years [ ] 11-15 years [ ] 16-20 years [ ] 21 years above [ ] 3. Which class of cadre will you belong?

Younger Credit Expert [ ] Senior Credit rating Officer [ ]

4. Which of these division do you have?

ACA [ ] CIBN [ ] Certified Auditor [ ] Certified Details System [ ] a few. Which of such department do you belong to?

HR [ ] Cleaning Cash Supervisor [ ] Business Expansion [ ] Information Technology Credit rating and Advertising [ ] 6. Which usually category of danger does Unity Bank spots more impression? Adequate reliability [ ] Legal Risk [ ] ATM scams risk poor [ ] 7. How could you assess the prevalence threat of Unity Bank electronic traditional bank system? High [ ] Low [ ] Moderate [ ]

8. How will you assess the overall performances of Unity Bank electronic Financial? System Superb [ ] Very Good [ ] Fair [ ] Poor [ ] 9. Unity Bank Plc has training curriculum on technology for its personnel.

10. Introduction of digital banking provides eased banking transaction

eleven. The introduction of electronic banking features improved client satisfaction.

12. Electronic banking therefore its efficiency and effectiveness Unity Traditional bank.

13. Oneness Bank Plc electronic banking have impact of it is overall performance with the bank

13. Adoption of electronic financial would boost the fortune with the bank.

12-15. Unity Bank electronic financial improves it is bank user’s relationship.

of sixteen. The bank electric banking guidelines comply with CBN electronic financial guidelines.

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