Company behavior in southwest airlines essay
Organizational behavior is a device that virtually any organisation that wants to be successful must use in order to achieve its goals and objectives. Organizational habit interprets every one of the relationships in an organization and manipulates these people in order to achieve the organizational objectives. The relationships which might be assessed are the relationships between the organization and a person, people, groups and the culture in general. The main goal of organizational actions are to improve these relationships so that in the process, the organizational aims can be obtained.
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It is just a broad strategy that can be viewed from several dimensions. Organizational behavior has its own elements which are dictated by management’s method of operations of an organization. The approach applied determines the culture within an organization. Culture is the method by which an organization does its actions, including the communication links, leadership style, and also other dynamics which in turn workers get their motivation by. The motivation determines the performance and growth of the business.
Four types are usually applied within organizations, and the style used depends upon the administration strategy. The first model is the autocratic model and it vests power with the management, in respect to Davidson (2003). He says that the employees are required to abide by the chain of control and that this approach does not usually yield top rated results. The 2nd model may be the custodial style and it is intended for rewarding employees according to the overall performance. This type of procedure does not yield optimum overall performance results since employees interact personally with the management passively.
The next model, he further clarifies, is the supporting model and this model tensions the need for a leadership framework that helps employees with regards to performance. This method motivates the employees to achieve optimal performance. The last model is the collegial model and this focuses on team operate among personnel in efficiency of their tasks. It motivates discipline and responsibility as a result achieving average performance benefits. It is important to notice that most organizations use a mix of the designs to achieve their particular goals.
Company structure Southwest airlines was started in 1971 by Plant Kelleher and Rolling California king, according to Harris (2001). The thinking behind the theory, he says, was that passengers would use an flight if the airline reached the destination in time, was inexpensive and if individuals enjoyed their particular flights. That idea is what has powered Southwest air carriers to be the top among the four most significant airlines in the us. Every year, the airline transfers over 62 million travellers across 40 states employing over 300 air-crafts (Cohan, 2003).
The airline specializes in the low-fare transport and it has a version that is so impressive that it is being emulated by different airlines. The success of Southwest Airline can be related to the organizational approaches used in the daily operations of the airline. The organization uses particular concepts of organizational behavior that help the management attain the goal of the airline. One of many concepts that Southwest Airline uses is definitely the organizational structure. This is the nature of interactions along the hierarchical structure from the organization.
The organizational structure usually can determine how the operations of the airline are completed. This is because it guides the sharing of responsibilities among the list of employees according to their rates high. In the Southwest Airline, a lot of people describe the organizational composition as a pyramid that is upside down. This implies the people that have reached the top amounts of management go to the bottom levels to inspire the employees. This is a characteristic that is highlighted in the supporting model. When the managers speak to the people on the lower degrees of management and listen to all their views, they will end up motivating their workers.
Herb Kelleher, one of the pioneers of Freebie southwest Airlines is reported to obtain stayed within a bar before the wee hours of the early morning so that this individual could speak to his mechanic and hear his sights concerning the aircarrier. His command style makes certain that everyone participates in the making of a decision. This is important because it ensures that most people are bound by decisions earning as opposed to decisions being made upon all of them. Kelleher attempts to motivate his employees to be open minded also to express themselves readily without limitations such as rates between themselves.
Kelleher reaches the cutting edge of training what this individual believes in and is also said to understand names of almost all of his employees. This kind of organizational structure is reflected even in the board where the directors will be elected by simply shareholders. This enables all stakeholders to have assurance in the jogging of the air travel as they possess a right to find the people who manage the air travel. The administration of Southwest Airlines is incredibly keen to lessen bureaucracy since it is aware of the negative effects it has in an business. This is done through decentralizing responsibilities for the employees.
The Southwest Aviation organizational composition is in these kinds of a way that employees gain access to information. The rationale behind it, is that it is important for workers to have unrestricted information to enable them to make 3rd party decisions, which is vital within a dynamic industry like modern aviation. This structure also covers the demands of the consumers. There are backlinks available in the airline’s web page that talk about any grievances and recommendations that the clients may include. There are also paths where customers write words expressing precisely the same, and the managing makes sure every one of the letters are replied to.
In fact , clients write above one thousand characters every week every letter gets a reply within just one month. At times, the schedule of flights may be altered in order to appeal to the needs of repeated fliers. Determination. This is the focus of energy for the achievement of a certain goal. The motivation of someone to do something may come up from inner forces including interests and beliefs or external makes such as threat. There are several things that the management can perform to stimulate employees. A single, the supervision should arrange the desired goals of the firm with the requires of the workers.
This means that the nature of jobs the fact that employees perform should be aligned with their morals. For example , if the company conducts its affairs in a bogus manner, the employees are also very likely to perpetrate scams against the organization. The company also needs to reward good behavior as it will inspire the employees to work harder. The benefits need not end up being big, a ‘thank you note’ is enough. The mature managers should certainly set cases to their workers by obeying the rules they set so that the employees can also do the same.
Another aspect that provides motivation to employees is definitely development of spirits and crew spirit. This means that the working environment should be pleasurable to the workers and they will need to look forward to gonna work. Employees should also identify with the company. Contribution is another component that can increase motivation. Therefore the employees participate in the producing of decisions and solving of problems to make sure that they think as part of the procedure and are hence bound by it. Southwest Airline was the initially airline in the United States to begin money sharing program, with its workers.
It started out sharing their profits having its employees in 1974 and has done this since then. Back in 2000, Freebie southwest Airline offered its personnel $138 million in the earnings sharing strategy (McConnell, 2002). This is a major motivation for the employees simply because they feel treasured by the aircarrier. This motivation also motivates them to job harder so the following year they can receive higher benefits. Besides these benefits, you will discover other incentives and accolades, like ’employee of the month’ award. However , an unusual way of praising employees is visible within a bill board at South west Airline’s head office in Dallas.
The billboard praises employees of Southwest Airline to make Kelleher’s present from god. The détroit are even more lined with photographs of parties that employees went to in order to total the picture. In case of illnesses or perhaps child birth, employees are given shows by the airline (Cohan, 2003). All this demonstrates to the employees that they can be the most important resources of the the company. Southwest Flight goes a step further and trains over twenty 1000 employees every year in its personal university.
The university instructs the employees ideals of the aircarrier and stimulates open minded thinking. Southwest Aircarrier is also extremely supportive of its employees in terms of reassurance to come up with new ideas or perhaps doing similar things, in different ways. An example is ‘walk 1 mile in my shoes’ program where co-workers exchange jobs with their colleagues from different departments for one day in order to experience what the other employees go through. Lastly, the very best motivation from the airline comes from Kelleher.
He has a wonderful sense of humor, he has ‘hands on’ type of leadership and has a eyesight that motivates employees to work harder to achieve. Some individuals actually respect Southwest Air travel as the most friendly airline in america. Power and politics Governmental policies is present in all respects of culture. Politics creates power and thus an impact that is felt by everyone in the world. It is virtually impossible to separate politics by society (Hessian, 2000). Politics is present in educational institutions, in religion and also other elements of a social network. Ultimately, politics discovers its method into the world of business.
It is important in order to avoid politics from interfering together with the operations of the company since this prevents the company by achieving their goals and could lead to its downfall. In this article you will find positive aspects that come about as a result of power and politics in an organization. Significant companies are capable of seal discounts, merge with other companies, find the smaller corporations and so on. Other folks are the financial systems of size, that include a chance to acquire financial loans from financial institutions, discounts coming from suppliers as a result of buying in bulk and the goodwill that attracts clients to the organization as a result of being a brand name.
South west is a very big airline, and the fact that it can be among the several largest flight companies in the United States ensures that it is strong. Its strategy to cater for low priced customers has seen this grow and own above three hundred air-crafts, all Boeing models. The strength means that the airline can be susceptible to politics interference. This is something that the board should guard against. Unfortunately, there are a few weak points in the flight as a result of electrical power and politics. Southwest Air travel offers trainer seats and it does not present in-flight foods, it just offers snacks.
This really is as a result of the expansion that it has experienced because of investment in the low cost model. Unfortunately, other airlines include imitated the model due to the popularity. This really is unfortunate seeing that in the near future, the model may have become and so common that passengers won’t associate this with Southwest Airline. One more problem linked to the lack of in flight meals is the fact other air carriers are taking total advantage of it when advertising and marketing since this provides the only place that they are better than Southwest Airline.
Either due to power or politics, the airline does not pay attention to these perceived small, but main details which may lead to its downfall. According to Brown (2001), regulators allowed South west Airline to violate protection regulations, upon numerous situations, without facing consequences. This arose because of the power that the airline provides that enables it to have a close relationship with Federal officials. The survey by the inspector general revealed that Southwest Airline had broken more rules than it had been thought.
The report also revealed that managers of the Federal Aviation Administration had negligently given the airline a pardon. It finally became clear the airline violates safety polices repeatedly. Additional investigations says the air travel has broken at least eight polices including a mistake that expense $10 , 000, 000 in fees. The fine led to some employees facing compulsory keep but that in many someones opinion, is known as a case of ‘too tiny, too late’. This may not be acceptable as flouting this sort of regulations is not just gambling with the airline’s goodwill that has used years to build, but it is definitely gambling with people’s lives.
Such at fault acts may be attributed to electric power and governmental policies and should be ignored at all costs. The airline in addition has faced numerous lawsuits including accusations of failure to examine the plane ahead of take off to negligently allowing for a crash obtaining, in The state of illinois in 2005 which resulted in fatalities. It is important to note that before travellers choose an airline, they will check the basic safety record. This is the reason that passenger traffic reduced after the September 11, 2001 attacks. In light of this, whether or not the air travel is a key player or perhaps not, it can lose it is customers if perhaps these kinds of allegations continue being reported.
That will be the downfall of your airline whose reputation got years to make. The airline should be very wary when dealing with the lives of its individuals and should require its power and support for granted. Summary. Southwest Air travel has been changed from like a simple idea to belonging to the top players in the modern aviation industry. It may be evident that for a great airline to succeed, it should target a specific school of customers and that it should take the welfare of its staff very significantly.
Some of the best techniques for motivating employees are inexpensive, a pat on the backside can start a lot in raising the self esteem of the employee within an organization. Inspiring the employees will help them achieve their potential. Bureaucracy must be eliminated to assure free movement of information. Managers should assist the lower hiérarchie employees in order to make them truly feel appreciated. Lastly, politics and power ought to be regulated to prevent interference while using workings of organizations. Freebie southwest Aviation should certainly correct the few weaknesses that it encounters and it will hopefully become the biggest airline in america in future.
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