Process design matrix and summary essay

The purpose of this executive overview is to format the design techniques between an item (car) and a service (spa). Information will be provided on the design operations associated with a product or service, including flow line, continuous movement, batch creation and work shop, as well as the design techniques associated with a service, such as the personal attention approach, the self-service approach plus the product line strategy. When it comes to determining appropriate design approaches for the product, the choices include:

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1 . Assembly line:

Work processes start out with step 1 and continue comprehensive until the end product is obtained.

This is the most suitable design strategy for a car. “The route for each component is, in effect, a straight line. Products are created by going from workstation to workstation at a controlled charge, following the collection needed to build the product,  (Jacobs & Chase, 2011, p. 197). In the case of an auto, the assembly series would incorporate one step to place the engine in place, another step to secure the hood and a third stage to place the wheels inside the wheel water wells.

2 . Continuous flow:

This approach is completed only by machine. According to Jacobs & Chase (2011), “Continuous flow is usually remarkably automated and, in effect, constitutes one included “machine which may operate 24 hours a day to avoid costly shutdowns and start-ups,  (p. 197). This would not be ideal for a car because the process of creating an automobile needs to be monitored regularly.

3. Group production:

Equipment are preprogrammed to make batches of one particular item. This design procedure would develop 12 gates, 12 tires and doze windshields nevertheless would notincorporate the mechanics associated with the people who are required to part these parts together to physically build the car, (“Business Studies: Creation Methods, 2014).

4. Task shop:

Utilized to make tiny batches of parts of a product, for example , once building a car engine, you will discover different pieces involved to hold the various parts in place, such as nuts and bolts. The job shop design and style approach is employed to produce these types of nuts and bolts nevertheless would not become a suitable design approach intended for building a whole automobile. With regards to identifying the right design strategies for a assistance, the options contain:

1 . Personal attention way:

Focuses on having a solid marriage between the service provider of the service and the client. This approach guarantees superior customer satisfaction and will hence assist in building a loyal customer base. The personal focus design strategy would be the best suited for a health spa in that the technicians is going to focus on the individual needs of every customer and be sure no consumer is still left unsatisfied by the end of their service, thereby building a lasting relationship with the customers and ensuring future business.

2 . Self-service approach:

This method allows the shoppers to play a larger role in their service. The role with the customer converts from that of your customer to that particular of a partial employee by simply involving buyers in the assistance process. This will not end up being ideal for a spa because the entire aim of this support is to make a relaxing environment, one in that this customer performs no position in the service other than to relish it.

several. Product line strategy:

Treats the service as if it were a product simply by focusing on the end result as opposed to the services itself. According to Jacobs & Run after (2011), “the orientation is toward the efficient creation of results not for the attendance upon others.  This would not be a great approach to get a spa to adopt as major of spa-services are on the caliber of the service being brought to the customer, certainly not on the end consequence of a beautiful manicure (for example). After all alternatives have been weighed, the assembly series designapproach is the most appropriate intended for manufacturing a product such as a car as it is the most efficient and effective coming from start to finish with all the personal attention approach is the ideal style approach for a service for example a spa by simply helping it build a faithful customer base for its business.

Process Design Aspect



Style focal point


Excellent treatment of buyers

Process design and style approach

Personal attention approach

Assembly line way

Procedure map

Support blueprint

Process Efficiency Measurement

Number of automobiles produced per month, count of problems per mil, number of task related accidental injuries

Factory location

Close to client, preferably within a high socioeconomic area

Close to the distributor, transportation or perhaps source of labor

Facilty layout

Process design


Producting planning


Top quality


Capacity ought to be set to match peak require; higher potential on week-ends



Business Studies: Production Methods. (2014). Retrieved coming from Jacobs, F. Ur., & Chase, R. (2011). Operations and Supply Chain Managing (13th education. ). Retrieved from The College or university of Phoenix, az eBook Collection database. Sowell, T. J. (2006). Proper Manufacturing Supervision. USA: Xlibris Corporation.


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