Advertising research intended for costa bistro

Puerto Coffee is one of the most famous coffee chains in britain. It was founded in 1971 in Italy by simply two Italian brothers: Sergio and Accigliato Costa. Playa company which introduced the first Puerto coffee outlets in the UK in the early 1980`s, had like a main objective to create and serve the finest authentic Italian coffee. Bahía became part of Whitbread PLC in 95 and features followed an expansion software, so to become recognized country wide. Despite that statistics, Costa encounters some concerns, related to all their competitors.

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A recent survey conducted simply by Allegra Strategies indicated that Starbucks Coffee (one with the main competition of Costa), has the maximum consumer manufacturer recognition of all of the chains, getting recognized by a staggering 77% of coffee shop guests followed by Bahía Coffee with 72%. Naturally the supervision of Costa is very worried.

As Promoting research agency, we are going to conduct an advertising research to recognize who are the typical customers of coffee outlets and determine their needs, expectations and buying behavior.

Your decision problem that Costa Espresso management can be facing is the reason why Costa can be losing consumers from its key competitors.

A proper research style has been conducted. Justifications will probably be given in order to prove how come specific techniques were employed. Background research in order to fully understand the problem at hand is conducted. Furthermore, a questionnaire has been designed so as to help us identify the typical customers of brand name coffee outlets and perspective their thoughts and perceptions concerning the caffeine market. Beyond the questionnaire, a great observation method has been implemented in order to have a much better perspective of customers’ shopping for behaviour and compare the efficiency of various coffee outlets. Moreover, in order to fully addresses the components in the research a spotlight group have been conducted as well. Research conclusions are properly analysed by means of tables and charts plus the results of observation and focus group have been obviously presented.

In accordance to our evaluation Costa caffeine is the second favourite restaurant after Starbucks. The demands, expectations and buying behaviour from the typical brand coffee shops have been discovered and provided properly. Therefore Costa coffee management crew can use this data in order to make several results and apply new tactics that will fulfill the needs and expectations of typical espresso customers and be the leading UK coffee shop as to attract numerous typical

Costa prides itself in providing a genuine Italian true coffee knowledge, particularly while real espresso coffee originated in Italy. Italian brothers Sergio and Bruno Costa set up Costa four decades ago. At that time they will first began importing and roasting beans, which was long before the current growth in coffee bars. The brothers started out roasting and grinding espresso for inexpensive to the catering market.

From the very beginning, Sergio and Moro Costa was adament on slow roasting espresso beans in a classic Italian drum roaster to provide a quality of coffee that may be recognized by consumers as superior to others. Costa samples, assessments and selects beans that have the best flavor characteristics, and which are suited to their traditional style of cooking, whether being a single variety, or as part of their selected blends.

Because real espresso experts they may have created all their reputation from the expert mixing of Arabica and Burdusa coffee, that they import via Indonesia and Brazil. Just by the correct blending can your Arabica coffee beans be effectively balanced by Robusta coffee beans to create a caffeine with superb aroma, human body and golden cream. This excellent combination of espresso beans is the unique Costa combination and is so why coffee fans always go to Costa retailers. The formula, acclaimed intended for producing nice tasting coffee using a distinctively abundant fragrance and taste, is definitely their many prized top secret. Beans by 6 specifically selected Arabica varieties are combined with those from just one Robusta to create just the right quantity of ‘edge’ for an ideal espresso. Puerto Coffee Shop Espresso is the authentic German Pick-me-up and from listening to lovers of real caffeine, they tend to agree! The four elements that impact the producing of the excellent espresso for Costa (4 Ms) happen to be:

Miscela: The coffee blend

Macinatura: The grinding of coffee

Macchina: The use of the correct machine and equipment

Mano: The hand skills from the barista

Additionally they only sluggish roast espresso beans, this process takes at least 18 minutes-far longer than is the case for the majority of roasters. Slow roasting provides a fuller flavor and significantly reduces the presence of harsh and unhealthy acids. The wide gratitude of their secret coffee combination led to the opening of the first caffeine UK Costa stores inside the early 1980’s.

This advertised the demand for coffee bean revenue and energized the trend towards drinking genuine Italian espresso, cappuccino and other espresso primarily based drinks. Various coffee corporations specialize in merely one element of the coffee supply chain. Such as: importing just, roasting only, wholesaling or retailing just.

At Puerto, the caffeine production process starts in the stage of importingthe beans, to taking control of the whole process to ensure that specifications are used at all levels. They import beans with their specification, beef roasts beans within their own roaster to the maximum standard, they will create their own blends in the finest coffees, they bundle and deliver to their retailers to ensure the highest quality and freshest product. The aim is to generate and provide the finest real Italian true coffee knowledge every time.

Once entering a Costa Shop, with its Continental ambience, a coffee mate will not only be able to consume the finest glass of real coffee around, but will manage to buy each of the necessary products and coffee products required to repeat the Costa knowledge at home.

Playa is expanding, opening stores in many places such as high streets, air-ports, railway areas, shopping centers, business office developments and leisure processes. The Playa Wholesale section is also expanding nationwide, promoting sales of roasted coffee and caffeine equipment in hotels, restaurants, multiple providing outlets and supermarkets. Now Costa can be experienced with a greater number of individuals in more techniques than ever before.

Playa became element of Whitbread Plc in 1995 and immediately established Whitbread as the industry leader in the premium coffee shop sector. Before Whitbread bought the company, therefore between 1978-1994 there were forty one Costa outlets selling espresso as well as coffees. The first store staying established in Victoria place in London-where it still runs successfully keeping up for the traditional espresso preparation strategies. Since then, Puerto has launched into a major enlargement programme supporting its Mission¦To become known nationally as the people to visit for the best True Coffee Experience. The company’s four values involve everything they believe, how they should certainly behave and act:

Cuore-(Kwor-reh)-sharing a love for caffeine, making and serving the best coffee in the world. The roasting and blending together knowledge, the coffee producing skills and the dedication to service.

Onore-(On-or-reh)-Individual responsibility and sense of private duty. Individuals that take pride in them, in having the ability to achieve sales and income targets, maximizing the potential of readily available resources and maintaining a great standard of guest and customer service.

Eccellenza-(Etch-el-n-zah)-Making the perfect caffeine every time. Costa’s skilled Baristas are trained to create a coffee masterpiece in every cap they will serve, in a strong full merchandise environment. Its due to this focus in training that Costa is becoming well known through the entire UK for a perfect espresso every time, with a stylish and contemporary German ambience.

Audacia-(Aw-dah-chee-a)-Being challenging and innovative. Currently taking initiative, dealing with tough problems and looking at the business which has a critical eyesight. Costa provides thoroughly fulfilling and exciting environment for individuals that have the ability to generate things happen. 4

In the middle of Whitbread’s strategy may be the drive to provide experience, which its buyers enjoy, value and consider good value for money. It is this plan, which has considered the company via brewing, in to pubs, bar food, restaurants, hotels, and Leisure and in addition into high-street retailing. A number of Whitbread’s businesses include Belissima pasta, French fries Hut (UK) Ltd, TGI Fridays, The Dome, Cafe Rouge and David Lloyd Leisure.

Just lately, Whitbread Plc is stepping up the abroad expansion of its Playa coffee manufacturer with plans to open by least 55 new shops across Arab saudi, Oman, Qatar, and Bahrain5. At the time becoming, there are 265 stores throughout the world including countries such as Syria, Kuwait and Germany.

Samuel Whitbread, a brewer, founded Whitbread Plc in 1742. It became a public company in 1948. Over the years, the corporation became a restaurateur, an hotelier and (in 1995) an agent of healthy and fitness clubs moreover to the original position of machine and bar owner. With the turn of the millennium, Whitbread was the country’s leading cafe operator, number 1 in price range hotels and sports, health and fitness, first inside the pubrestaurant and a clear victor in high street coffee shops6.

The UK is becoming a country of coffee drinkers, with coffee overpowering tea as the utmost popular drink outside residence. 7 10 years or so before an Englishman would have balked at the idea of sitting by a stand in his spare time with a espresso rather than a beer in his side. Coffee was a work pick-me-up or a post-meal sober-me-up, it is taste and aroma only trivial disruptions. 8

Although times alter. And as Great britain has become even more cosmopolitan, buyers have noticed that espresso does drive more moreattract sophisticated compared to a jar of Cafe Hag and that drinking a cappuccino while chatting with friends does not make you odd. Or Italian. 8

It’s true that the UK branded cafe chain sector has evolved in a multi-million pound industry following experiencing volatile growth over the past 4-5 years. 9 In March 2001 market research company Mintel created Coffee Shops/ Bars, a snapshot of the branded coffee market. 8 It predicted the market for branded espresso to be worth more than 65million, a 16-fold increase upon 1994. almost 8

Moreover in respect to a supervision consultancy, Allegra Strategies, the branded espresso chain segment currently signifies 20. five per cent of the total UK cafe market, which is forecasted to grow with a compound twelve-monthly growth rate of 20. 4%, from 1, 532 units in June 2001 to two, 435 shops by January 2003. 9 High street coffee bars possess sprung up with such voracity that there is at this point talk of over-saturation, particularly in the London location. 8 With just one brand coffee tavern per 65000 people great britain is still playing catch up with the US, where the transmission levels happen to be one every 27000. 10

Four employees who control 63% of the branded restaurant market dominate the UK coffee scene. 8 Whitbread-owned Bahía Coffee with 300 sites and ALL OF US giant Starbucks Coffee Organization with 294 account for the lion’s share, outstripping Caffe Nero and Coffee Republic who have 107 and eighty-five outlets respectively. 8 Furthermore, the fact that Starbucks now has sites in Sainsbury’s stores and Waterstones bookshops, although Costa Coffee can be found about Abbey Nationalpremises, shows that the new coffee homes have been recognized by leading UK corporations as adding value to the experience of visiting them. several

The competition is incredibly high because coffee organizations, like Puerto coffee, Starbucks, Coffee Republic, Cafe Fosco and Prêt a D?ner struggle to get the top.

Puerto coffee has become a victim with this hard competition and looks a number of challenges. According to recent results from a consumer research conducted by Allegra Strategies Ltd, Starbucks has the highest buyer brand identification of all the restaurants, being identified by a staggering 77% of restaurant visitors and then Costa Caffeine with 72%. 9

Obviously, the administration of Playa Coffee is incredibly concerned. All their decision is actually what must be done in order to serve more consumers based on a segmentation conditions, so they can overcome their primary competitors, and so become the primary branded restaurant in the UK.


2 . 1 ) Research Goal

The main research objective should be to identify who also are the typical buyers of caffeine outlets and ascertain their demands, expectations and purchasing behaviour.

2 . 2 . Element questions of the research:

What are the important demographics and psychographics of branded espresso shops customers in the main centres in UK?

What is user’s opinion in various brand coffee outlets? Has it improved throughout the years?

What are the main conditions people use for decide on which in turn coffee shop to travel?

What do customers try to find and anticipate from a coffee shop?

Have customers patterns changed to coffee during the past and how?

2 . 3. Decision outcomes

In completion of this research, Playa management will know the typical clients of coffee shops, their demands, expectations, obtaining behaviour and opinions to various brand name coffee retailers. Based on your research findings Costa management may implement fresh strategies in order to gain more customers and therefore, get over its opponents and take the lead in the branded coffee shop chain sector.


The research project will be carried out in two primary phases using both exploratory and descriptive research techniques.

We will begin by using exploratory exploration techniques in order to conduct further more background research, as well as gathering info for the research project all together.

The key techniques of exploratory research that we will use will be, doing secondary research, observation and focus group.

These methods involve qualitative research methods as they rely on a great deal of presentation by the specialist and also mainly because they generally entail smaller non-representative samples. It truly is more the size of how the studies gathered and interpreted than of size of the trials that make a study qualitative.

The first stage of our research is exploratory in nature that will enable us to get insights regarding the typical clients of espresso outlets, their needs, expectations and buying behaviour. This information will give us the opportunity to build a better questionnaire, the one which respondents can understand.

Secondary research will certainly first end up being conducted to look for background information by internal and external data in order to diagnose and understand more precisely the research difficulty and to make an appropriate research design.

When the secondary options for data are not able to provide the details necessary to satisfy the research objectives, primary data is going to be gathered.

Further an exploratory and qualitative exploration in the form of remark will be performed. We want to figure out coffee drinking behaviour and brand characteristics and the most important is to get because close as it can be to actual behaviour as it happens.

Remark will be accomplished under usual conditions, within a controlled environment. Three or maybe more different coffee shop chains will probably be subject to this method. During this method we can observe espresso being ordered, served, used on its own with snacks or perhaps pastries, used in a group setting, with all the mood and atmosphere changing, with different types of buyer drinking diverse brands. The queuing system, the care of the restaurant and employee’s actions will be also seen, so that we can make an overall photo of each cafe and speak about its benefits and drawbacks. Within a full-scale project we would conduct three to six observations in several times of the morning so a target overall photo of each cafe will be formed instead of being judged by simply one statement only.

In order to sufficiently treat our part questions a focus group can also be conducted. The group includes a maximum of 10 people eliminating the moderator and experts. We feel that in a concentrate group “group members ‘feed’ off one another and artistically reveal suggestions that the specialist may not possess thought of or perhaps dared to tackle. Major group will be useful to all of us in finding away what the current customer’s attitudes and perceptions regarding espresso are, as well as their needs and expectations to branded caffeine shops in UK. In a full-scale project we would applied threeto five focus teams consisting of a more ten people each simply because we would have no time restrictions, this would associated with results from various focus teams a lot more trustworthy to interpret than having just one focus group to analyze.

Once we possess carried out exploratory research we are in position to proceed together with the descriptive research- using quantitative techniques-, which will help in creating a decision pertaining to the research problem. In order to get dependable information a survey set of questions will be produced,  The questionnaire must motivate the respondent to cooperate, become involved, and provide total, honest and accurate answers. We will use questionnaires comprising around eighteen questions every single and will be given out to 40 coffee drinkers divided into 15 male and 15 woman, who visit brand coffee retailers in London. This kind of research will be conducted outdoors Brent Mix shopping mall, Middlesex University and among good friends, family and job colleagues.

This form of quantitative research can give us a far more refined response and allow all of us to make source allocation decisions, because all of us talk to even more people who stand for a larger part of the target population, making our research more reliable. This technique will likely augment the observation and focus group results and give primary advice about the purposes of research.

The population group to get our research is defined as UK male and female coffee consumers, who have been to coffee shop stores within the past three months.

The element with this population will be men and women espresso drinkers older between 17-75. The extent of the human population will be every coffee shop customers within Greater london. Finally the time frame will probably be within the previous three months.

In this research project we will use a non-probability sampling method even as do not have a whole list of our population, and so clearly understand that we risk without having a representative sample. The samplingtechnique that we will use will be those of quota testing, a non-probability sampling method that ensures that various subgroups of a human population will be displayed on essential characteristics to the exact degree that the examiner desires.

Essentially our test size must be determined statistically -probably 1000-, but each of our restrains can limit us to only 40 branded cafe customers. Within a full-scale project sample size should be dependant on statistics, in line with the market’s current situation.

Though we is going to carry out the investigation face to face the research administration method we would possess used in the event that this had been a full scale survey might have been Postal mail surveys, due to the fact mail surveying remains a favorite data collection technique in commercial advertising research. Actually more and more people take part in mail online surveys than some other type of study research. Upon first thought, mail appears to be an attractive approach to collect info. There are not any interviews to recruit, teach, monitor pay. The entire research can be delivered and used from a single location. Hard to reach respondents can be conveniently surveyed and may fill out the questionnaires within their spare time and wherever that they like, whether they are at job or inside the comfort of their own home.

Snail mail surveys seem to be convenient, useful and inexpensive. Just like self-administrated questionnaires, mail online surveys encounter issues with not having a great interviewer present. In particular, no one is there to probe reactions to open-ended questions, a true constrain for the types of information that can be searched for. However prying responses to open-ended questions will hopefully not always be much of a issue for our questionnaire, mainly because it only involves one open- ended query. Response rates in snail mail surveys might run anywhere from less than 5% to much more than 50%, depending on length of the questionnaire, its content, the organizations surveyed, the incentives employed, and other elements. Those who run mail sections claim that response rate in the vicinity of 70%4.

Response rates could be enhance by simply implementing approaches such as progress postcard or telephone call alerting respondent to survey, rates such aspencil, pen, key chain, coffee mugs and so forth, self-addresses rubber-stamped return cover, personalised talk about and well written and personally signed job application letter, and images or awards.

Finally even as we have accumulated our info, we will then be in position to analyse the expectations, requirements and buying conduct of the typical coffee shop buyers and help to make suitable suggestions to Bahía Coffee administration group regarding how it may improve its outlets in order to gain a competitive advantage and turn into the number one brand coffee shop in britain.

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